Reference

Your Account, Our Shared Rules

When you open an account on heylink congtogel, you're entering an agreement that protects both of us.

Account registration rulesPayment flow & verificationData retention & securityWithdrawal & dispute process

What Binds Your Account to Our Platform

heylink congtogel Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Your heylink congtogel account is governed by the terms you accept at sign-up. We operate where local law permits and your access depends on local law. When you deposit via DANA, OVO, GoPay or QRIS, you're confirming you've read these terms and agree to them. We

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retain your transaction history for regulatory compliance and use your contact details only to manage your account, send withdrawal confirmations and respond to support requests. If a dispute arises—say, a deposit that doesn't appear or a withdrawal rejection—we investigate within five working days and notify you
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of the outcome. Your account remains active unless you request closure or we suspend it for breach of these terms.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

HELP WITH TERMS

Questions About Your Account Agreement

If something in these terms isn't clear or you need to dispute a charge, our support team is ready to walk you through it. We respond to account and policy questions via live chat during business hours and by email within 24 hours. Your withdrawal requests are handled according to these terms; if you're unsure whether your situation is covered, reach out before submitting.

Team online

Live Chat

Open your account and tap Support in the lobby. We respond to account and policy questions within 10 minutes during 09:00–23:00 WIB, seven days a week.

Email Support

Send policy or terms questions to our support mailbox. We reply to all account-related enquiries within 24 business hours with clarification and next steps.

In-Account Help

Go to Settings > Terms & Policies to review the full agreement text, your account status and any pending disputes tied to your account.

SECURITY & DATA

How We Handle Your Account Data Under These Terms

These terms define how we collect, store and protect your information. Your deposit and withdrawal records are encrypted and kept for seven years to meet regulatory requirements.

Data Encryption

All your account data—deposits, withdrawals, betting history—travels over HTTPS and is stored in encrypted servers. Payment details are tokenised; we never store your full card or bank credentials.

Cookies & Tracking

We use cookies to keep you logged in and to remember your deposit preferences (DANA, OVO, GoPay, QRIS). You can disable cookies in your browser; your account still works but you'll re-enter credentials more often.

Account Security

Set a strong password at sign-up and change it every 90 days. Never share your login. If someone else accesses your account, contact Support immediately; we can reset your session within 30 minutes.

Data Requests

Want to know what we store? Go to Settings > Privacy Request to download your full data file. We send it within 14 days as a CSV file to your registered email.

Account Closure

Close your account anytime from Settings > Account Management. We process closures within five working days and delete your data per retention policy unless legal holds apply.

Policy Changes

We update these terms when regulations or our operations change. We notify you 30 days before changes take effect; continued use means you accept the new terms.

Frequently Asked Questions About These Terms

You're free to close your account anytime without penalty. Go to Settings > Account Management and request closure. We process it within five working days and refund any balance to your original payment method—DANA, OVO, GoPay or QRIS—within 3–5 business days.

We retain transaction records and contact details for seven years for tax and regulatory compliance. Your password and security questions are deleted within 30 days of closure. You can request early deletion via Settings > Privacy Request, though we may retain legally required records.

Report it immediately to Support via live chat or email. We investigate within five working days by checking your payment rail (DANA, OVO, GoPay, QRIS) and our ledger. If the money is stuck in transit, your provider can trace it; if it's our error, we credit your account within 24 hours.

No. These terms require that your deposit account matches your registered account name. If you use a friend's DANA, OVO, GoPay or QRIS account, the deposit will be rejected and we'll flag your account for review. This protects both you and us from fraud.

Withdrawals go back to your original deposit method within 24 hours of approval. Your account balance must be non-negative. We may verify your identity for withdrawals over Rp 5,000,000. Requested payouts are processed in order; if a withdrawal is pending, we hold new withdrawal requests until the first one clears.

We use your email and phone only to confirm deposits, notify you of withdrawals, and send account security alerts. We never sell or share these details. You can opt out of marketing emails in Settings > Notifications, but we'll still send transaction and security notices.

Breaches include using false identity information, creating multiple accounts, automated betting tools, or depositing via stolen payment methods. We'll notify you of suspected breaches and may suspend your account while we investigate. If confirmed, we may close your account and withhold any balance pending recovery of losses.

Your Account, Our Shared Rules

Questions About Your Account Agreement

Live Chat

Email Support

In-Account Help

How We Handle Your Account Data Under These Terms

Data Encryption

Cookies & Tracking

Account Security

Data Requests

Account Closure

Policy Changes

Frequently Asked Questions About These Terms

01 What happens if I don't agree with these terms?

02 How long do you keep my account data after I close my account?

03 What if a deposit goes missing or a withdrawal is rejected?

04 Can I use someone else's payment account to deposit?

05 What are the rules for withdrawals under these terms?

06 How do you use my email and phone number?

07 What counts as a breach of these terms?

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